Shipping policy
SHIPPING POLICY
Thank you for shopping with Party-verse. This Shipping Policy explains how we process, ship, and deliver orders.
SHIPPING DESTINATIONS
Party-verse currently ships to customers within the United States. Shipping availability is confirmed during checkout.
SHIPPING COST
We offer free standard shipping on eligible orders within the United States. Any additional shipping charge, if applicable, will be clearly displayed before you complete your purchase.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During busy seasons, promotional periods, or holidays, processing may take slightly longer.
ESTIMATED DELIVERY TIME
Estimated standard delivery is normally 7–15 business days after the order has been processed and shipped.
Delivery times are estimates and cannot be guaranteed. Delays may occur because of high seasonal demand, carrier disruptions, customs processing, weather conditions, incorrect address information, or other circumstances outside our control.
MULTIPLE PACKAGES
Some products may be shipped from different fulfilment locations. If your order contains multiple items, the items may arrive separately and on different dates.
You will not be charged additional shipping fees when an order is divided into multiple packages.
ORDER TRACKING
When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take several business days to update after the package has been dispatched.
ADDRESS CHANGES
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you need to correct your shipping address, contact us immediately at arplanten0@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Party-verse is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the customer supplied incorrect or incomplete shipping information.
DELAYED OR LOST PACKAGES
If your order is delayed or tracking has not updated for an extended period, contact us at arplanten0@gmail.com with your order number.
We will review the available tracking information and contact the shipping provider or fulfilment partner when necessary.
A delayed tracking update does not always mean that the package is lost. Refunds or replacements will be considered after the carrier’s investigation and according to our Return and Refund Policy.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot find it, please:
• Check around your property and delivery location
• Ask other household members or neighbours
• Contact the local delivery carrier
• Allow up to 48 hours, as some carriers mark packages as delivered shortly before final delivery
If the package is still missing, contact us at arplanten0@gmail.com so we can review the situation.
CUSTOMS, TAXES, AND DUTIES
Some products may be shipped from an international fulfilment location. Any applicable taxes, customs duties, or import charges will be handled according to applicable law and the information displayed during checkout.
Party-verse is not responsible for delays caused by customs authorities.
ORDER CANCELLATIONS
Contact us as soon as possible if you want to cancel an order. We cannot guarantee cancellation after the order has entered processing or fulfilment.
Once an order has shipped, it cannot be cancelled and must be handled according to our Return and Refund Policy.
CONTACT US
For shipping questions, contact:
Party-verse
Operated by Y-AMS
Email: arplanten0@gmail.com