Refund policy
30-DAY RETURN AND REFUND POLICY
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
HOW TO REQUEST A RETURN
To request a return, contact us at arplanten0@gmail.com.
If your return is approved, we will provide the return address and instructions explaining how and where to send your item. Please do not return an item to the address shown on the original package. Items returned without prior approval will not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label for another reason, its cost may be deducted from the refund. Original shipping charges, if applicable, are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. Contact us immediately at arplanten0@gmail.com if the item is damaged, defective, or different from what you ordered. Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and provide an appropriate solution.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Items that have been worn, used, washed, damaged, or altered
• Items without their original tags or packaging
• Personalized or custom-made products
• Opened or worn products that cannot be returned for hygiene reasons, including face masks, cosmetics, undergarments, and similar personal-use items
• Gift cards
• Final-sale items clearly marked as non-returnable before purchase
Please contact us if you have questions about whether a specific product is eligible for return.
EXCHANGES
The fastest way to receive a different item, size, or color is to return the original item. After the return is approved, you can place a new order for the replacement item.
REFUNDS
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at arplanten0@gmail.com.
CONTACT
For questions about returns or refunds, contact us at: